RETURN & REFUND POLICY

Return & Refund Policy

We want you to be satisfied with your purchase from Lunoviay.

Returns

Eligible products may be requested for return within 30 days of delivery.

To be eligible for a return, an item should generally be:

Unused and in its original condition
Free from damage caused after delivery
Returned with its original packaging where reasonably possible
Accompanied by proof of purchase

Requesting a Return

Please contact our customer service team before returning any product.

Include your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Return Address:

Wuhan Shunling International Trade Co., Ltd.
Room 612, Building 9, Jiyu Wanxiang, at the intersection of Qianjin Road and Heping Avenue, Wuchang District, Wuhan City, Hubei Province

Phone: +86 13266749316

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If the product you receive is damaged, defective or does not match the one you ordered, please contact us immediately.

Please provide:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant

Our customer service team will review your request and provide an appropriate resolution where applicable.

Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.

RETURN & REFUND POLICY