PRIVACY POLICY

Privacy Policy

Your privacy is important to us.

This Privacy Policy describes how personal information may be collected, used, and handled when you visit or make a purchase from Lunoviay.

Lunoviay is operated by Wuhan Shunling International Trade Co., Ltd., which is the data controller for the personal information we collect through our website and services.

We determine the purposes and means of processing your personal information as described in this Privacy Policy.

Data Controller: Wuhan Shunling International Trade Co., Ltd.

Address:

Wuhan Shunling International Trade Co., Ltd.
Room 612, Building 9, Jiyu Wanxiang, at the intersection of Qianjin Road and Heping Avenue, Wuchang District, Wuhan City, Hubei Province
+86 13266749316

Information We Collect

Depending on how you interact with our website, we may collect information including:

Name

Email address

Telephone number

Billing address

Shipping address

Order and transaction information

Customer service communications

Device and browser information

IP address

Website activity and interaction information

Payment information may be handled directly by our third-party payment processors rather than stored directly by us.

How We Use Information

We may use personal information to:

Process and fulfill purchases

Arrange shipping and delivery

Provide order notifications

Provide customer support

Process returns and refunds

Maintain and improve our website

Detect or prevent fraudulent transactions

Comply with applicable legal obligations

Provide marketing communications where permitted

Cookies

Our website may use cookies and similar technologies to enable website functionality, remember preferences, analyze website performance, and support advertising and marketing activities.

You may be able to manage cookies through your browser or other available privacy controls.

Service Providers

We may share information with service providers where reasonably necessary to operate our business.

These may include e-commerce platforms, payment processors, shipping and logistics providers, analytics providers, marketing providers, fraud-prevention providers, and customer-service providers.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including rights to request access, correction, deletion, or other controls provided by applicable law.

Please contact us to submit an applicable privacy request.

Policy Updates

We may update this Privacy Policy periodically to reflect changes to our services, practices, or legal obligations.