FAQ

Frequently Asked Questions

What does Lunoviay sell?

Lunoviay offers a selection of clothing, including tops, sweaters, jackets, and other everyday styles chosen for comfortable wear and easy styling.

Will my clothing look exactly like the photographs?

We aim to show every product as accurately as possible. Colors may appear slightly different depending on lighting and screen settings. Individual garments may also vary slightly in fabric texture, measurements, and pattern placement.

Clothing may arrive with creases from packaging and shipping. Please follow the garment’s care label when washing, steaming, or ironing.

What should I do if my item arrives damaged?

Please contact customer service promptly with your order number and clear photographs of the item and its packaging. We will review the issue and provide an appropriate resolution where applicable.

Can I return my order?

You may request a return for eligible products within 30 days of delivery, subject to our Return & Refund Policy. Please contact customer service before sending anything back.

Where should I send a return?

Please contact customer service first. If your return is approved, we will provide the appropriate return instructions.

Can I track my order?

When tracking is available, we will generally provide tracking information after your order has been dispatched.

How can I contact Lunoviay?

Please use the contact information provided on our Contact Us page.

Lunoviay  is operated by: